News

GSA hosts RAISG meeting at its Prague HQ

Monday, May 20, 2019

The European GNSS Agency (GSA) together with air traffic management organisation EUROCONTROL jointly organised the 16th meeting of the RNP Approach Implementation Support Group (RAISG) together with the Aviation Grants programme workshop at the GSA’s Prague headquarters. The two-day meeting featured an interesting blend of…

Flight crew basic theoretical training for RNP APCH down to LPV minima

Tuesday, May 07, 2019

A new version of the training package covering the theoretical knowledge syllabus for RNP APCH to LPV minima is available in the Training Material section. The new version incorporates the latest changes introduced by EU regulations, and can be used by Approved Training Organisations (ATOs) to develop Theoretical knowledge on RNP APCH…

EGNOS proved its robustness against recent GPS critical event

Thursday, April 11, 2019

EGNOS showed once again its robust design and its capability to cope with external events, in this case in front of the GPS Week Rollover event. On Saturday 6 April 2019, at 23:59:42 UTC, the GPS Week counter reset to 0 for the second time during its lifetime with a high risk of undesired effects in any system making use of…

GNSS year in review at the Munich Satellite Navigation Summit

Thursday, April 04, 2019

The opening plenary of the Munich Satellite Navigation Summit, on March 25, provided an opportunity for representatives from the GNSS industry in Europe and around the world to look back on what has been achieved in the year since the last summit, and to look to the future, where the challenge is to maintain current high levels of…

New Safety of Life SDD v3.3 Release
Tuesday, March 26, 2019
The new version of the Service Definition Document (SDD) for the EGNOS Safety of Life service has been published today! The EGNOS Safety of Life service (SoL) supports safety-critical operations in the aviation domain such as Approaches with Vertical Guidance (APV-I) and Category I precision approaches. The SoL service area…

GSA presents EGNSS opportunities in aviation, hosts EGNOS awards
Friday, March 22, 2019
GSA Operational Market Development Manager, Carmen Aguilera opened the workshop by presenting EGNOS and Galileo services and new demand in aviation, as well as upcoming R&D calls and funding opportunities. “EGNOS is providing services in all EU countries, and with new demands for both EGNOS and Galileo services, both…

GSA highlights added value of EGNSS for drones at WATM 2019
Wednesday, March 20, 2019
The added value of EGNSS (Galileo and EGNOS) for drones was the focus of a special session organised by the European GNSS Agency (GSA) at this year’s World ATM Congress in Madrid on 12 March, at which representatives from several projects spoke about how they are benefitting from the European space programme. Opening the…

Take action: GPS Week Rollover is coming!
Monday, March 18, 2019
If you haven’t heard of the GPS Week Rollover and its potentially critical consequences, or haven’t taken any action, now it is the time to do so, and you can do it by reading this article. Due to this GPS event and its effects, explained hereinafter, EGNOS encourages all its users to check their GPS receivers.…

GSA and SESAR Deployment Manager sign MoU on EGNSS support for ATM
Wednesday, March 13, 2019
The European GNSS Agency (GSA) and the SESAR Deployment Manager (SDM) signed a Memorandum of Understanding at the World ATM Congress in Madrid on 13 March on future cooperation to modernise EU Air Traffic Management by leveraging Galileo and EGNOS. Both EGNOS and Galileo can support the modernisation of EU Air Traffic…

TAKE PART IN THE 2018 EGNOS USER SATISFACTION SURVEY!
Tuesday, March 12, 2019
The European GNSS Agency (GSA) and the European Satellite Services Provider (ESSP) have launched the 2018 edition of its EGNOS User Satisfaction Survey. This survey will provide a better understanding of the value of EGNOS to end users and help ensure that future evolutions of the system continue to meet users’ needs. Users…

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Safety Of Life
Service (SOL) The integrity message provided by EGNOS is essential when satellite navigation is used for applications where human lives could be endangered.

Open Service EGNOS improves the GPS positioning accuracy supporting a wide range of applications in various domains.

EDAS Service EDAS service Internet access to GNSS data in real-time and also through an historical archive

EGNOS
Helpdesk Ask questions

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The information on this site is subject to a Legal Notice and a Privacy Statement

Last modified: Apr 17, 2024

By entering the http://egnos-user-support.essp-sas.eu website (hereinafter the “Website”) EVERY USER (HEREINAFTER THE ”User”) agrees to all of the terms and conditions (hereinafter the “T&C”) as set out below.

All enclosed representation or statement shall not be construed as the official position of any international organization.

1.      Corporate identification and hosting

1.1   Editor

European Satellite Services Provider S.A.S. (‘Société par Actions Simplifiée’) (hereinafter «ESSP»)
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For any communication related to the Website:

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

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The Website is a work of authorship (‘oeuvre’) as per article L.111.1 of French ‘Code de la Propriété Intellectuelle’ and contains notably software programs, photos, pictures, graphics, interfaces, written content, videos that are fully owned by ESSP and for which ESSP has been authorized to use them. They shall not be used, copied, distributed or modified, on whatever form, without the prior and written authorization of ESSP.

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Inserting any URL or hyperlink towards all or part of the Website requires prior written authorization of ESSP and shall come with the commitment of an absence of any adverse effect in any manner whatsoever on ESSP, and ESSP partners, corporate image including, but not limited to, offense, xenophobic, racist, hateful, defamatory, revisionist, pornographic, pedophile, lewd conduct, political, proselyte content or prod for terrorism, crime, suicide and their apology or proposal to trade.

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Because protecting Website user privacy is important to ESSP, when Website requires Users’ information for enabling communication or when they are subject to analysis to better understand Website Users, ESSP follows a strict policy of not selling or trading any personal or sensitive information about the Users.

Users’ information requested are treated in compliance with French law n°78-17 “informatique et libertés” as amended by Law N°2004-801 implementing European Parliament and Council Directive n°95/46/EC
Pursuant to this law, the User is granted with a right of access, rectification and deletion of his data related by contacting:

ESSP SAS

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

When the User requests information on ESSP, answer may be provided via a call center. For this purpose, the data may be transferred outside of France or Spain but will remain within the European Union.

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This Website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the Website. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information the User may give during its visit. If the User does not want to accept these cookies, the User can disable them in its Internet browser settings. However, in such case, the User is aware that ESSP does not guarantee the good functionality of the Website and the services provided on it.

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Some parts of the Website are only accessible after registration and require entering a login and password to access. The terms of use of such private parts of the Website are accessible upon registration and acceptance of the T&C.

The User is already aware that the User is the sole responsible for the safe conservation of these access details and ESSP disclaim any liability related to their loss, use or misuse and that ESSP will be entitled to suspend or delete the User’s account if the User does not respect the terms of use of the relevant service or any law or regulation in force.

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All the data and information (hereinafter the “Data”) provided within the Website are for informational purpose only.
ESSP disclaim all warranties of any kind (whether express or implied) to any party and/or for any use of the Data including, but not limited to, their accuracy, integrity, reliability and fitness for a particular purpose or user requirements.
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EGNOS is a complex technical system and the users have certain obligations to exercise due care in using the EGNOS services. Before usING ANY EGNOS SERVICE, all users should study the CORRESPONDING EGNOS Service Definition Document (available on the ESSP SAS website http://www.essp-sas.eu/) in order to understand if and how they can use the service, as well as to familiarize themselves with the performance level and other aspects of the service they can rely on, SUCH AS THE SPECIFIC ASSOCIATED DISCLAIMER AND TERMS OF USE.

This Website may contain links towards other websites, such as those of our partners. ESSP is not responsible for the privacy practices or the content of those other websites.

The User is aware of inherent technical risks and difficulties of Internet and IT systems which are not related to ESSP and that may lead to:
·         Impossibility to access the Website, access slow-down, software or hardware incompatibilities;
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ESSP may not be held liable for such risks and difficulties and their consequences for the User.

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In case of definitive interruption, Website users shall erase any copy of the Website or Website content they have.

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The present T&C shall be subject to modification or evolution at any moment and without any notice.

Any change of the T&C shall be fully in force and applicable to all Users as soon as the new T&C will be accessible on the Website. Thus the Users are advised to regularly access the T&C in order to be aware of the last updates.

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