With the 2017 EGNOS User Satisfaction Survey, the European GNSS Agency (GSA) and ESSP aims to gain a clearer picture of the requirements of EGNOS users so it can improve EGNOS service delivery.
The GSA, along with the European Satellite Services Provider (ESSP), has launched the 2017 edition of its EGNOS User Satisfaction Survey. In conducting this survey, the GSA and ESSP aim to gain a better understanding of EGNOS’ value to users, with a view to providing better customer service.The survey will be open to EGNOS users until November 30 and only takes a few moments to complete.
You can access the survey here.
The survey covers all market segments and services, including the Open Service, the Safety of Life Service and the EGNOS Data Access Service (EDAS). It also assesses the ESSP’s management of EGNOS User Support Services. All EGNOS users are strongly encouraged to participate, regardless of the market segment in which they operate.
The 2016 EGNOS User Satisfaction Survey showed a positive trend, with user satisfaction increased substantially compared with 2015. These results were presented in detail at the EGNOS Workshop, which was held in Athens, Greece, on 3-4 October, 2017.