News

EGNOS USER SUPPORT: WHAT YOU NEED TO KNOW

Tuesday, September 07, 2021

EGNOS Helpdesk The EGNOS Helpdesk provides a customised helpdesk experience focused on each type of user. Our experts are ready to quickly provide support in: Troubleshooting when using EGNOS EDAS Registrations EGNOS implementation and applications setup General and technical EGNOS topics (usage, architecture, documentation, performance,…

EGNOS Summer 21’ Bulletin release

Monday, July 12, 2021

Access here the new EGNOS bulletin Summer’ 21 edition to read unique success stories about the use of EGNOS in various fields. We will start presenting the case of Wideroe’s fleet dedicated to serving the demanding Public Service Obligation (PSO) network at several destinations along the Norwegian coast,…

EGNOS Service Implementation Roadmaps: New version 5.0 released!

Thursday, July 08, 2021

The new version of the EGNOS Service Implementation Roadmaps (v5.0) has been released and is now available at the EGNOS Service Implementation Roadmap section! The EGNOS Service Implementation Roadmaps provide a high-level overview of the expected evolution for the upcoming years on each of the EGNOS Services: Safety of Life…

The new European Union Space Programme: a successful European cooperation paradigm

Wednesday, June 23, 2021

With the largest allocated budget ever - €14.88 billion- the new EU Space Programme has now become a reality marking a new era for Europe in space. The signature of the Financial Framework Partnership Agreement (FFPA) today in Brussels anchors the European Union leadership in Space. Why a European Union Space Programme?…

EU Space Programme Launch Event: June 22 - Save the Date!

Friday, June 11, 2021

The launch of the European Union Space Programme and its entry into force will be celebrated at a special online event to be held on June 22. The event will focus on how the Space programme marks a fresh start to an ambitious Space Agenda for Europe and showcases the contribution of the EU Space Programme to Europe’s digital and green…

Webinar: “LPV Implementation in Europe: from EGNOS SoL declaration to PBN IR”
Tuesday, June 08, 2021
In 2021, we celebrate that EGNOS Safety of Life service has been serving European airports for the past 10 years. Do not miss this webinar if you want to learn how EGNOS implementation has progressed during the last decade, since the first LPV procedure’s publication on March 17th 2011 up to reaching near 800 available today. Details…

New H2020 mission evolution studies launched on Integrity service complementing EGNSS High Accuracy
Monday, May 17, 2021
The European Commission’s Directorate-General for Defence Industry and Space (DG-DEFIS) has awarded two new H2020 mission evolution studies to assess how the future evolution of European GNSS (EGNSS) could be beneficial for innovative and demanding autonomous applications. The new service contract shall assess the feasibility of an…

EU Space on a new trajectory with launch of EUSPA
Wednesday, May 12, 2021
The European Union Agency for the Space Programme, EUSPA, is launched today marking the start of a new era for EU Space. Building on the legacy of the European GNSS Agency, EUSPA will take on more responsibilities to create even more opportunities from Space for EU citizens and its economy. The adoption of the Regulation…

EGNOS LPV approach procedures continue to grow in Europe: Jetfly case
Thursday, May 06, 2021
From 2017 to the present, the number of EGNOS LPV procedures published at European aerodromes has grown by 85%, and will continue to increase in the coming years as the different stages in the so called PBN implementing rule are accomplished. The business aviation industry, which has always been pioneering in the implementation of…

New Safety of Life SDD v3.4 Release
Tuesday, May 04, 2021
The new version of the Service Definition Document (SDD) for the EGNOS Safety of Life service (SoL) is published! The EGNOS SoL service supports safety-critical operations in the aviation domain such as Approaches with Vertical Guidance (APV-I) and Category I precision approaches. In this version, the SoL service region actively pursued by…

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Safety Of Life
Service (SOL) The integrity message provided by EGNOS is essential when satellite navigation is used for applications where human lives could be endangered.

Open Service EGNOS improves the GPS positioning accuracy supporting a wide range of applications in various domains.

EDAS Service EDAS service Internet access to GNSS data in real-time and also through an historical archive

EGNOS
Helpdesk Ask questions

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The information on this site is subject to a Legal Notice and a Privacy Statement

Last modified: Apr 26, 2024

By entering the http://egnos-user-support.essp-sas.eu website (hereinafter the “Website”) EVERY USER (HEREINAFTER THE ”User”) agrees to all of the terms and conditions (hereinafter the “T&C”) as set out below.

All enclosed representation or statement shall not be construed as the official position of any international organization.

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1.1   Editor

European Satellite Services Provider S.A.S. (‘Société par Actions Simplifiée’) (hereinafter «ESSP»)
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For any communication related to the Website:

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

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The Website is a work of authorship (‘oeuvre’) as per article L.111.1 of French ‘Code de la Propriété Intellectuelle’ and contains notably software programs, photos, pictures, graphics, interfaces, written content, videos that are fully owned by ESSP and for which ESSP has been authorized to use them. They shall not be used, copied, distributed or modified, on whatever form, without the prior and written authorization of ESSP.

ESSP and its logo is a registered trademark. It shall not be used, copied, distributed or modified, on whatever form, without the prior written authorization of ESSP. The User is only granted with a right of digital display of such trademarks on the Website.

Inserting any URL or hyperlink towards all or part of the Website requires prior written authorization of ESSP and shall come with the commitment of an absence of any adverse effect in any manner whatsoever on ESSP, and ESSP partners, corporate image including, but not limited to, offense, xenophobic, racist, hateful, defamatory, revisionist, pornographic, pedophile, lewd conduct, political, proselyte content or prod for terrorism, crime, suicide and their apology or proposal to trade.

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ESSP may collect technical data about the type of Internet browser and computer operating system used by the User. This information does not identify the User as an individual and is used only for tracking of Website use. ESSP might also place a ‘cookie’ on the User’s hard drive that will help identifying the User when the User will access the Website. For more information about Cookies please see hereunder paragraph 4.

Because protecting Website user privacy is important to ESSP, when Website requires Users’ information for enabling communication or when they are subject to analysis to better understand Website Users, ESSP follows a strict policy of not selling or trading any personal or sensitive information about the Users.

Users’ information requested are treated in compliance with French law n°78-17 “informatique et libertés” as amended by Law N°2004-801 implementing European Parliament and Council Directive n°95/46/EC
Pursuant to this law, the User is granted with a right of access, rectification and deletion of his data related by contacting:

ESSP SAS

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

When the User requests information on ESSP, answer may be provided via a call center. For this purpose, the data may be transferred outside of France or Spain but will remain within the European Union.

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Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently as well as to provide information to the owners of the site.

This Website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the Website. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information the User may give during its visit. If the User does not want to accept these cookies, the User can disable them in its Internet browser settings. However, in such case, the User is aware that ESSP does not guarantee the good functionality of the Website and the services provided on it.

5.      Website private access

Some parts of the Website are only accessible after registration and require entering a login and password to access. The terms of use of such private parts of the Website are accessible upon registration and acceptance of the T&C.

The User is already aware that the User is the sole responsible for the safe conservation of these access details and ESSP disclaim any liability related to their loss, use or misuse and that ESSP will be entitled to suspend or delete the User’s account if the User does not respect the terms of use of the relevant service or any law or regulation in force.

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All the data and information (hereinafter the “Data”) provided within the Website are for informational purpose only.
ESSP disclaim all warranties of any kind (whether express or implied) to any party and/or for any use of the Data including, but not limited to, their accuracy, integrity, reliability and fitness for a particular purpose or user requirements.
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EGNOS is a complex technical system and the users have certain obligations to exercise due care in using the EGNOS services. Before usING ANY EGNOS SERVICE, all users should study the CORRESPONDING EGNOS Service Definition Document (available on the ESSP SAS website http://www.essp-sas.eu/) in order to understand if and how they can use the service, as well as to familiarize themselves with the performance level and other aspects of the service they can rely on, SUCH AS THE SPECIFIC ASSOCIATED DISCLAIMER AND TERMS OF USE.

This Website may contain links towards other websites, such as those of our partners. ESSP is not responsible for the privacy practices or the content of those other websites.

The User is aware of inherent technical risks and difficulties of Internet and IT systems which are not related to ESSP and that may lead to:
·         Impossibility to access the Website, access slow-down, software or hardware incompatibilities;
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ESSP may not be held liable for such risks and difficulties and their consequences for the User.

IN ANY CASE, PURSUANT TO THE NATURE OF THE WEBSITE AND THE SERVICES PROVIDED, ESSP’S MAXIMUM TOTAL LIABILITY SHALL BE LIMITED TO A GLOBAL FIXED AMOUNT OF EUR1000 (in words: One THOUSAND Euros).

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In case of definitive interruption, Website users shall erase any copy of the Website or Website content they have.

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The present T&C shall be subject to modification or evolution at any moment and without any notice.

Any change of the T&C shall be fully in force and applicable to all Users as soon as the new T&C will be accessible on the Website. Thus the Users are advised to regularly access the T&C in order to be aware of the last updates.

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