News

[Annual Workshop] The Croatian case: LPV implementation benefits

Monday, November 11, 2019

The LPV implementation status on the ground was firstly presented in the Annual EGNOS workshop by Mr Josip Josipović, Executive Director, Regional ATC Centres at Croatia Control. Currently, 70% of the country’s instrument runway ends are already served by LPV approaches, and the company has a sound plan to…

[Annual Workshop] ENAV contribution to EGNOS aviation services adoption and next steps

Monday, November 11, 2019

Mr. Patrizio Vanni, from the Italian ANSP (ENAV), gave in the Annual EGNOS workshop audience an overall picture of the company’s past, present and future contributions to the use of EGNOS in aviation. ENAV has been active in GNSS since the late 90s. It was a founding member of ESSP and, amongst several RIMS, has hosted one of the system’s…

[Annual Workshop] Use of EGNOS for PinS and low-level routes

Monday, November 11, 2019

Lars Erik Bragstad and Lars Amdal, both helicopter pilots from Norsk Luftambulanse AS, presented in the Annual EGNOS workshop the implementation process for EGNOS approach procedures for PinS and Low-Level Routes in Norway and Denmark, in non-ATS environments. To establish the operational and legal framework for using EGNOS…

[Annual Workshop] SBAS DFMC receiver development

Tuesday, November 05, 2019

Mr. Bouniol, from Thales Avionics, presented in the Annual EGNOS workshop the status of the EDG²E project (Equipment for Dual frequency Galileo GPS and EGNOS), its achievements and the next steps. In terms of status, phase 1 of the project, which dealt with the definition of the HW architecture and support for the standardisation activities, has…

[Annual Workshop] Implementation of EGNOS-based approaches at the border of the Service Area

Tuesday, November 05, 2019

Arnór Bergur Kristinsson, from Isavia, presented in the Annual EGNOS workshop the most significant milestones in the implementation of the first EGNOS approach procedure at Húsavík airport (BIHU) in Iceland. The location of this country, at the border of the APV-I coverage area required the development of a dedicated EGNOS, performance research…

[Annual Workshop] Use of EGNOS for drone operations: the Spanish regulatory approach

Tuesday, November 05, 2019

Mónica de Frutos Ortega, from AESA (Spanish Aviation Safety and Security Agency), presented in the Annual EGNOS workshop the EGNOS benefits in the drone operations, taking into account the Spanish regulatory framework. Due to the high number of UAS users in Spain, the RPAS Advisory Commission at AESA has developed guidance material for UAS…

[Annual Workshop] Impact of new regulations 2017/373 and 2018/1139

Wednesday, October 30, 2019

Manuel Rivas Vila, from EASA, presented in the Annual EGNOS workshop the most significant milestones of the current applicable regulation with importance in the EGNOS services: PBN regulation, Regulation 2017/373 on ATM/ANS and new Basic Regulation 2018/1139. The most important Rulemaking Tasks related to PBN implementation were identified along…

[Annual Workshop] EGNOS in aviation: strategy and implementation status

Wednesday, October 30, 2019

Katerina Strelcova, from GSA, and José María Lorenzo, from ESSP, presented in the Annual EGNOS workshop the main achievements and benefits of EGNOS Services for the aviation community, including commercial operations, general aviation, rotorcraft operators and drone operations, amongst others. Along that line, the work done to enable EGNOS…

[Annual Workshop] EGNOS services status

Wednesday, October 30, 2019

Teodoro Seoane, from ESSP, presented in the Annual EGNOS workshop the EGNOS system status and performance for the period of 18 April 2018-July 2019, as well as the results of the latest User Satisfaction Survey. In this period, the EGNOS Signal in Space was available at all times, and the observed Safety of Life performances covered practically…

EUTELSAT 5 West B successfully launched with EGNOS payload

Friday, October 11, 2019

The EUTELSAT 5 West B satellite was successfully launched on a Proton M/Breeze M launch vehicle from Pad 39 at Baikonur Cosmodrome, Kazakhstan, at 12.17 CET on Wednesday 9 October. Hosting the GEO-3 payload of the European Geostationary Navigation Overlay System (EGNOS), the satellite will support EGNOS V3 - the next generation of the…

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Safety Of Life
Service (SOL) The integrity message provided by EGNOS is essential when satellite navigation is used for applications where human lives could be endangered.

Open Service EGNOS improves the GPS positioning accuracy supporting a wide range of applications in various domains.

EDAS Service EDAS service Internet access to GNSS data in real-time and also through an historical archive

EGNOS
Helpdesk Ask questions

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The information on this site is subject to a Legal Notice and a Privacy Statement

Last modified: Apr 26, 2024

By entering the http://egnos-user-support.essp-sas.eu website (hereinafter the “Website”) EVERY USER (HEREINAFTER THE ”User”) agrees to all of the terms and conditions (hereinafter the “T&C”) as set out below.

All enclosed representation or statement shall not be construed as the official position of any international organization.

1.      Corporate identification and hosting

1.1   Editor

European Satellite Services Provider S.A.S. (‘Société par Actions Simplifiée’) (hereinafter «ESSP»)
3, rue Tarfaya - CS 84432
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For any communication related to the Website:

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

1.2   Hosting

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2.      Intellectual Property Rights

The Website is a work of authorship (‘oeuvre’) as per article L.111.1 of French ‘Code de la Propriété Intellectuelle’ and contains notably software programs, photos, pictures, graphics, interfaces, written content, videos that are fully owned by ESSP and for which ESSP has been authorized to use them. They shall not be used, copied, distributed or modified, on whatever form, without the prior and written authorization of ESSP.

ESSP and its logo is a registered trademark. It shall not be used, copied, distributed or modified, on whatever form, without the prior written authorization of ESSP. The User is only granted with a right of digital display of such trademarks on the Website.

Inserting any URL or hyperlink towards all or part of the Website requires prior written authorization of ESSP and shall come with the commitment of an absence of any adverse effect in any manner whatsoever on ESSP, and ESSP partners, corporate image including, but not limited to, offense, xenophobic, racist, hateful, defamatory, revisionist, pornographic, pedophile, lewd conduct, political, proselyte content or prod for terrorism, crime, suicide and their apology or proposal to trade.

3.      Personal data & privacy

ESSP may collect technical data about the type of Internet browser and computer operating system used by the User. This information does not identify the User as an individual and is used only for tracking of Website use. ESSP might also place a ‘cookie’ on the User’s hard drive that will help identifying the User when the User will access the Website. For more information about Cookies please see hereunder paragraph 4.

Because protecting Website user privacy is important to ESSP, when Website requires Users’ information for enabling communication or when they are subject to analysis to better understand Website Users, ESSP follows a strict policy of not selling or trading any personal or sensitive information about the Users.

Users’ information requested are treated in compliance with French law n°78-17 “informatique et libertés” as amended by Law N°2004-801 implementing European Parliament and Council Directive n°95/46/EC
Pursuant to this law, the User is granted with a right of access, rectification and deletion of his data related by contacting:

ESSP SAS

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

When the User requests information on ESSP, answer may be provided via a call center. For this purpose, the data may be transferred outside of France or Spain but will remain within the European Union.

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Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently as well as to provide information to the owners of the site.

This Website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the Website. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information the User may give during its visit. If the User does not want to accept these cookies, the User can disable them in its Internet browser settings. However, in such case, the User is aware that ESSP does not guarantee the good functionality of the Website and the services provided on it.

5.      Website private access

Some parts of the Website are only accessible after registration and require entering a login and password to access. The terms of use of such private parts of the Website are accessible upon registration and acceptance of the T&C.

The User is already aware that the User is the sole responsible for the safe conservation of these access details and ESSP disclaim any liability related to their loss, use or misuse and that ESSP will be entitled to suspend or delete the User’s account if the User does not respect the terms of use of the relevant service or any law or regulation in force.

6.      Disclaimer

All the data and information (hereinafter the “Data”) provided within the Website are for informational purpose only.
ESSP disclaim all warranties of any kind (whether express or implied) to any party and/or for any use of the Data including, but not limited to, their accuracy, integrity, reliability and fitness for a particular purpose or user requirements.
ESSP SHALL NOT BE LIABLE FOR ANY lost profits, lost revenues, loss of goodwill, loss of anticipated savings, loss of customers, loss of data or, interference with the business or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or in connection with this website.

EGNOS is a complex technical system and the users have certain obligations to exercise due care in using the EGNOS services. Before usING ANY EGNOS SERVICE, all users should study the CORRESPONDING EGNOS Service Definition Document (available on the ESSP SAS website http://www.essp-sas.eu/) in order to understand if and how they can use the service, as well as to familiarize themselves with the performance level and other aspects of the service they can rely on, SUCH AS THE SPECIFIC ASSOCIATED DISCLAIMER AND TERMS OF USE.

This Website may contain links towards other websites, such as those of our partners. ESSP is not responsible for the privacy practices or the content of those other websites.

The User is aware of inherent technical risks and difficulties of Internet and IT systems which are not related to ESSP and that may lead to:
·         Impossibility to access the Website, access slow-down, software or hardware incompatibilities;
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ESSP may not be held liable for such risks and difficulties and their consequences for the User.

IN ANY CASE, PURSUANT TO THE NATURE OF THE WEBSITE AND THE SERVICES PROVIDED, ESSP’S MAXIMUM TOTAL LIABILITY SHALL BE LIMITED TO A GLOBAL FIXED AMOUNT OF EUR1000 (in words: One THOUSAND Euros).

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ESSP is entitled to suspend, interrupt or modify all or part, of the Website, temporally or not, without prior notification and without any liability.

In case of definitive interruption, Website users shall erase any copy of the Website or Website content they have.

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The present T&C shall be subject to modification or evolution at any moment and without any notice.

Any change of the T&C shall be fully in force and applicable to all Users as soon as the new T&C will be accessible on the Website. Thus the Users are advised to regularly access the T&C in order to be aware of the last updates.

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This T&C shall be construed and governed under the French law with exclusive jurisdiction of Paris Courts, even in case of multiple defendants, summary proceedings (interim ruling, evidence, provisional measures or other) or introduction of third parties.

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