News

Now open: new call for proposal to accelerate EGNOS adoption in transport

Tuesday, April 13, 2021

The deadline for submissions is extended until 20 August 2021. The European GNSS Agency (GSA) has launched a new Call for Proposals for the “Acceleration of EGNOS Adoption in Transport”. The objective of the Call is to foster EGNOS uptake in the European aviation, maritime, inland waterways and railway sectors. The deadline for…

EUROPEAN SPACE WEEK 2020: Watch the EGNOS Session material here!
Wednesday, April 07, 2021
The EGNOS SERVICE STATUS SESSION 2020 celebrated within the online edition of the EUROPEAN SPACE WEEK 2020 focused on specific segments where the EGNOS market expansion is remarkable. This 2 hour session included information on the status and roadmap of the EGNOS Programme, the evolution of its expansion and…

EGNOS Spring 21’ Bulletin release
Tuesday, March 30, 2021
The EGNOS bulletin Spring’21 edition is now available including information to access the presentations and videos shown during the EGNOS Session held within the EUROPEAN SPACE WEEK 2020 as well as a brief summary of each UCP (User Consultation Platforms) by market segment. This issue brings you the latest and most…

Eutelsat to host EGNOS GEO-4 payload
Wednesday, February 10, 2021
The European GNSS Agency (GSA) has selected Eutelsat Communications for the development, integration and operation of its next-generation EGNOS GEO-4 service. The contract agreed between Eutelsat and GSA covers 15 years of service provision and represents a total value of EUR 100 million. The contract signed between the GSA…

EGNOS App: version 2.2.0 is here!
Thursday, January 07, 2021
The EGNOS App has just been updated to version 2.2.0! This recent release comes with a brand new functionality: Satellite finder. Within this new feature, we place at your disposal all the information concerning EGNOS and GPS satellites at your current location. Just point with your camera to the sky and get the…

TAKE PART IN THE 2020 EGNOS USER SATISFACTION SURVEY!
Tuesday, December 15, 2020
The European GNSS Agency (GSA) and the European Satellite Services Provider (ESSP) have launched the 2020 edition of its EGNOS User Satisfaction Survey. This survey will provide a better understanding of the value of EGNOS to end users and help ensure that future evolutions of the system continue to meet users’ needs. …

UCP: your chance to shape the future of the EU Space Programme services
Monday, November 30, 2020
The 3rd edition of the User Consultation Platform (UCP) for the European Space Programme will take place on 1-2 December, ahead of European Space Week 2020. This is a unique opportunity for the rapidly expanding community of space tech users to inform the organisations and institutions that oversee the programme of their experience and…

Make space in your calendars!
Wednesday, November 25, 2020
Before the end of the year, there is one more opportunity to learn, exchange and network with EU Space leaders and innovators: we are pleased to announce the EGNOS SERVICE STATUS SESSION 2020, the annual meeting for EGNOS stakeholders, decision-makers, industry and users, as well as application developers. This year, the EGNOS meeting…

EGNOS Autumn 20’ Bulletin release
Friday, November 20, 2020
The EGNOS Autumn Bulletin edition is now available with the latest and most interesting contributions on EGNOS implementation in different sectors such as aviation, agriculture and maritime. This edition also includes the presentation of new examples of EGNOS implementation success stories, of companies such as Finnair and their…

Registrations for the 3rd UCP are now open: it’s your chance to shape next-generation space applications.
Tuesday, October 27, 2020
The EU Space Programme is evolving and so are the needs and requirements of its user community. The 3rd edition of the User Consultation Platform (UCP) will be held on 1-2 December 2020 as part of the preparatory phase of the 2020 European Space Week. The Consultation is open to user communities, industries, service providers and R&D…

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Safety Of Life
Service (SOL) The integrity message provided by EGNOS is essential when satellite navigation is used for applications where human lives could be endangered.

Open Service EGNOS improves the GPS positioning accuracy supporting a wide range of applications in various domains.

EDAS Service EDAS service Internet access to GNSS data in real-time and also through an historical archive

EGNOS
Helpdesk Ask questions

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The information on this site is subject to a Legal Notice and a Privacy Statement

Last modified: Apr 26, 2024

By entering the http://egnos-user-support.essp-sas.eu website (hereinafter the “Website”) EVERY USER (HEREINAFTER THE ”User”) agrees to all of the terms and conditions (hereinafter the “T&C”) as set out below.

All enclosed representation or statement shall not be construed as the official position of any international organization.

1.      Corporate identification and hosting

1.1   Editor

European Satellite Services Provider S.A.S. (‘Société par Actions Simplifiée’) (hereinafter «ESSP»)
3, rue Tarfaya - CS 84432
31405 Toulouse Cedex 4 France
Registered in RCS Toulouse under number SIREN 508 275 286, having its share capital equal to EUR 999.996, 00 with VAT number FR 32 508 275 286
Recept:                +33(0)5 61 28 19 54
Fax:                     +33(0)5 61 28 35 11

For any communication related to the Website:

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

1.2   Hosting

GMV SOLUCIONES GLOBALES INTERNET S.A.U.
C/ Isaac Newton 11,
PTM Tres Cantos
28760 Madrid - SPAIN

2.      Intellectual Property Rights

The Website is a work of authorship (‘oeuvre’) as per article L.111.1 of French ‘Code de la Propriété Intellectuelle’ and contains notably software programs, photos, pictures, graphics, interfaces, written content, videos that are fully owned by ESSP and for which ESSP has been authorized to use them. They shall not be used, copied, distributed or modified, on whatever form, without the prior and written authorization of ESSP.

ESSP and its logo is a registered trademark. It shall not be used, copied, distributed or modified, on whatever form, without the prior written authorization of ESSP. The User is only granted with a right of digital display of such trademarks on the Website.

Inserting any URL or hyperlink towards all or part of the Website requires prior written authorization of ESSP and shall come with the commitment of an absence of any adverse effect in any manner whatsoever on ESSP, and ESSP partners, corporate image including, but not limited to, offense, xenophobic, racist, hateful, defamatory, revisionist, pornographic, pedophile, lewd conduct, political, proselyte content or prod for terrorism, crime, suicide and their apology or proposal to trade.

3.      Personal data & privacy

ESSP may collect technical data about the type of Internet browser and computer operating system used by the User. This information does not identify the User as an individual and is used only for tracking of Website use. ESSP might also place a ‘cookie’ on the User’s hard drive that will help identifying the User when the User will access the Website. For more information about Cookies please see hereunder paragraph 4.

Because protecting Website user privacy is important to ESSP, when Website requires Users’ information for enabling communication or when they are subject to analysis to better understand Website Users, ESSP follows a strict policy of not selling or trading any personal or sensitive information about the Users.

Users’ information requested are treated in compliance with French law n°78-17 “informatique et libertés” as amended by Law N°2004-801 implementing European Parliament and Council Directive n°95/46/EC
Pursuant to this law, the User is granted with a right of access, rectification and deletion of his data related by contacting:

ESSP SAS

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

When the User requests information on ESSP, answer may be provided via a call center. For this purpose, the data may be transferred outside of France or Spain but will remain within the European Union.

4.      Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently as well as to provide information to the owners of the site.

This Website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the Website. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information the User may give during its visit. If the User does not want to accept these cookies, the User can disable them in its Internet browser settings. However, in such case, the User is aware that ESSP does not guarantee the good functionality of the Website and the services provided on it.

5.      Website private access

Some parts of the Website are only accessible after registration and require entering a login and password to access. The terms of use of such private parts of the Website are accessible upon registration and acceptance of the T&C.

The User is already aware that the User is the sole responsible for the safe conservation of these access details and ESSP disclaim any liability related to their loss, use or misuse and that ESSP will be entitled to suspend or delete the User’s account if the User does not respect the terms of use of the relevant service or any law or regulation in force.

6.      Disclaimer

All the data and information (hereinafter the “Data”) provided within the Website are for informational purpose only.
ESSP disclaim all warranties of any kind (whether express or implied) to any party and/or for any use of the Data including, but not limited to, their accuracy, integrity, reliability and fitness for a particular purpose or user requirements.
ESSP SHALL NOT BE LIABLE FOR ANY lost profits, lost revenues, loss of goodwill, loss of anticipated savings, loss of customers, loss of data or, interference with the business or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or in connection with this website.

EGNOS is a complex technical system and the users have certain obligations to exercise due care in using the EGNOS services. Before usING ANY EGNOS SERVICE, all users should study the CORRESPONDING EGNOS Service Definition Document (available on the ESSP SAS website http://www.essp-sas.eu/) in order to understand if and how they can use the service, as well as to familiarize themselves with the performance level and other aspects of the service they can rely on, SUCH AS THE SPECIFIC ASSOCIATED DISCLAIMER AND TERMS OF USE.

This Website may contain links towards other websites, such as those of our partners. ESSP is not responsible for the privacy practices or the content of those other websites.

The User is aware of inherent technical risks and difficulties of Internet and IT systems which are not related to ESSP and that may lead to:
·         Impossibility to access the Website, access slow-down, software or hardware incompatibilities;
·         Loss, misappropriation, contamination of data in particular due to virus or Trojans.

ESSP may not be held liable for such risks and difficulties and their consequences for the User.

IN ANY CASE, PURSUANT TO THE NATURE OF THE WEBSITE AND THE SERVICES PROVIDED, ESSP’S MAXIMUM TOTAL LIABILITY SHALL BE LIMITED TO A GLOBAL FIXED AMOUNT OF EUR1000 (in words: One THOUSAND Euros).

7.      Suspension or interruption of the Website

ESSP is entitled to suspend, interrupt or modify all or part, of the Website, temporally or not, without prior notification and without any liability.

In case of definitive interruption, Website users shall erase any copy of the Website or Website content they have.

8.      Modification and evolution of the T&C

The present T&C shall be subject to modification or evolution at any moment and without any notice.

Any change of the T&C shall be fully in force and applicable to all Users as soon as the new T&C will be accessible on the Website. Thus the Users are advised to regularly access the T&C in order to be aware of the last updates.

9.      Governing law

This T&C shall be construed and governed under the French law with exclusive jurisdiction of Paris Courts, even in case of multiple defendants, summary proceedings (interim ruling, evidence, provisional measures or other) or introduction of third parties.

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